Customer Service
Your use of energy.vuvaa.com (hereinafter referred to as Vuvaa Energy) website and services and tools are governed by the following terms and conditions as applicable to energy.vuvaa.com If you transact on energy.vuvaa.com, you shall be subject to the policies that are applicable to the website for such transaction. By mere use of the website you shall be contracting with Vuvaa Energy, a company incorporated under Companies and Allied Matters Act, 1990 with registered office at 16 Mafemi Crescent Utako Abuja, Nigeria and these terms and conditions constitute your binding obligations.
For the purpose of these terms of use, wherever the context so require 'You' shall mean any natural or legal person who has agreed to become a member or user of the Website.
When you use any of the services provided by energy.vuvaa.com, including but not limited to, (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. Vuvaa Energy reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, Vuvaa Energy grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.
ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING
Membership Eligibility
Use of energy.vuvaa.com is available only to persons who can form legally binding contracts under Nigerian governing laws. You must be at least 18 [eighteen] years of age to use this website. By using this website and by agreeing to these terms and conditions, you hereby warrant and represent that you are at least 18 years of age.
Your Obligations
If you use energy.vuvaa.com, you shall be responsible for maintaining the confidentiality of your User ID and Password and you shall be responsible for all your actions. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete that Vuvaa Energy has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, Vuvaa Energy has the right to indefinitely suspend or terminate or block your access to Vuvaa Energy and refuse to provide you with access to the Website.
Communications
When You use the Website or send emails or other data, information or communication to Vuvaa Energy, You agree and understand that you are communicating with Vuvaa Energy through electronic records and You consent to receive communications via electronic records from Vuvaa Energy periodically and as and when required. Vuvaa Energy may communicate with you by email or by such other mode of communication, electronic or otherwise.
Charges
Memebership and/or usage of energy.vuvaa.com is free. energy.vuvaa.com does not charge any fee for browsing and buying on energy.vuvaa.com. However Vuvaa Energy reserves the right to charge fee and change its policies from time to time. In particular, Vuvaa Energy may at its sole discretion introduce new services and modify some or all of the existing services offered on energy.vuvaa.com In such an event Vuvaa Energy reserves, without notice to You, the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee and related policies shall automatically become effective immediately once implemented on Vuvaa Energy. Unless otherwise stated, all fees shall be quoted in Nigerian Naira. You shall be solely responsible for compliance of all applicable laws including those in Nigeria for making payments to Vuvaa Energy.
Use of energy.vuvaa.com
You agree, undertake and confirm that your use of energy.vuvaa.com shall be strictly governed by the following binding principles:
You shall not host, display, upload, modify, publish, transmit, update or share any information that:
Contents Posted on Site
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on energy.vuvaa.com is owned, controlled or licensed by or to Vuvaa Energy , and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Except as expressly provided in these Terms of Use, no part ofenergy.vuvaa.com and no Content may be copied, reproduced, re-published, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Vuvaa Energy's express prior written consent.
You may use information on Vuvaa Energy products and services purposely made available by Vuvaa Energy for downloading from the Site, provided that you
You shall be responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Sites (collectively, "Content"). Such Content will become the property of Vuvaa Energy and you grant Vuvaa Energy the worldwide, perpetual and transferable rights in such Content. Vuvaa Energy shall be entitled to, consistent with our Privacy Policy, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include Content you provide. You agree that any Content you post may be used by Vuvaa Energy, consistent with our Privacy Policy and Rules of Conduct on Site as mentioned herein, and you are not entitled to any payment or other compensation for such use.
Other Businesses
Vuvaa Energy does not take responsibility or liability for the actions, products, content and services on energy.vuvaa.com, which are linked to Affiliates and / or third party websites using Vuvaa Energy APIs or otherwise. In addition, Vuvaa Energy may provide links to the third party websites of affiliated companies and certain other businesses for which, Vuvaa Energy assumes no responsibility for examining or evaluating the products and services offered by them, and Vuvaa Energy does not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). Vuvaa Energy does not in any way endorse any third party website(s) or content thereof
Links
Vuvaa Energy welcomes links to this site. You may establish a hypertext link to Vuvaa Energy website, provided that the link does not state or imply any sponsorship or endorsement of your site by Vuvaa Energy. You must not use on your site or in any other manner any trademarks, service marks or any other materials appearing on Vuvaa Energy, including any logos or characters, without the express written consent of Vuvaa Energy and the owner of the mark or materials. You must not frame or otherwise incorporate into another third party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the energy.vuvaa.com without Vuvaa Energy's prior written consent.
Privacy
We view protection of Your privacy as a very important principle. We understand clearly that you and Your Personal Information is one of our most important assets. We store and process Your Information on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and rules there under. If you object to your Information being transferred or used in this way please do not use energy.vuvaa.com
MANDATORY DECLARATION - COMPUTERS
Disclaimer of Warranties and Liability
This website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided on energy.vuvaa.com on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Vuvaa Energy does not warrant that:
Vuvaa Energy will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, energy.vuvaa.com Vuvaa Energy does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through Vuvaa Energy website; their servers; or electronic communication sent from Vuvaa Energy are free of viruses or other harmful components.
Nothing on Vuvaa Energy constitutes, or is meant to constitute, advice of any kind.
All the products sold on energy.vuvaa.com are governed by different state laws and if Vuvaa Energy is unable to deliver such products due to implications of different state laws, Vuvaa Energy will return or will give credit for the amount received by Vuvaa Energy from the sale of such product, that could not be delivered to you.
You will be required to enter a valid phone number while placing an order on Vuvaa Energy. By registering your phone number with us, you consent to be contacted by Vuvaa Energy via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. Vuvaa Energy will not use your personal information to initiate any promotional phone calls or SMS'.
Services
Payment
While availing any of the payment methods offered at energy.vuvaa.com , Vuvaa Energy will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
All payments made against the purchases/services on energy.vuvaa.com by you shall be compulsorily in Nigerian Naira acceptable by the Central Bank of Nigeria. Vuvaa Energy does not accept any other form of currency with respect to the purchases made on energy.vuvaa.com.
While availing any of the payment methods offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to:
All payments made against the purchases/services on energy.vuvaa.com by you shall be compulsorily in Nigerian Naira acceptable by the Central Bank of Nigeria. Vuvaa Energy does not accept any other form of currency with respect to the purchases.
Breach
Without limiting other remedies, Vuvaa Energy may limit your activity, immediately remove your information, warn other Users of your actions, immediately temporarily/indefinitely suspend or terminate or block you from our services, and/or refuse to provide you with access to Vuvaa Energy website in the event, but not limited to; police or other authorities for initiating criminal or other proceedings against you.
Indemnity
You shall indemnify and hold harmless Vuvaa Energy its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of this Terms of Use, privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party.
Applicable Law
This Agreement shall be governed by and interpreted and construed in accordance with the laws of The Federal Republic of Nigeria. The place of jurisdiction shall be exclusively in Lagos, Nigeria.
Sale in Nigeria Only
Unless otherwise specified, the material on energy.vuvaa.com is presented solely for the purpose of sale in Nigeria. Vuvaa Energy makes no representation that materials in energy.vuvaa.com are appropriate or available for use in other locations/Countries other than Nigeria. Those who choose to access this site from other locations/Countries other than Nigeria do so on their own initiative and Vuvaa Energy is not responsible for supply of goods/refund for the goods ordered from other locations/Countries other than Nigeria, compliance with local laws, if and to the extent local laws are applicable.
Trademark, Copyright and Restriction
This site is controlled and operated by Vuvaa Energy. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on Vuvaa Energy web site owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, noncommercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
Copyright complaint
We at Vuvaa Energy respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement you can write to us at (info@vuvaa.com ).
Risk of loss
All items purchased from Vuvaa Energy are made pursuant to a shipment contract. This means that the Risk of Loss shall remain with Vuvaa Energy until the item is transferred to you. In the event that the items are damaged after receipt, the risk falls on the customer.
Product Description
Vuvaa Energy tries to be as accurate as possible. However, Vuvaa Energy does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Vuvaa Energy itself is not as described, your sole remedy is to return it in unused condition.
Pricing/Typographical error
If Vuvaa Energy comes across any difference in pricing resulting from typographic errors with regards to pricing or product information, Vuvaa Energy shall have the right to rectify the same or cancel the order(s) and refund monies, if any, collected from the customer within 10-15 business days of such corrective action taken. The mode of refund will be the same as at the time of placing the order.
Cancellation of order
Vuvaa Energy reserves the right to cancel any order without any explanation for doing so, under situation where Vuvaa Energy is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the Vuvaa Energy policy or for any reason. However, Vuvaa Energy will ensure that any communication of cancellation of an order is intimated within appropriate time to the concerned person and any applicable refund will be made in reasonable time.
Limitation of Liability
IN NO EVENT SHALL Vuvaa Energy BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THIS AGREEMENT, EVEN IF Vuvaa Energy HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
Our Contact
Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Site to (info@vuvaa.com ).
Merchant Service Agreement
Introduction
As a demonstration of our commitment to Nigeria and Nigerian entrepreneurs, Vuvaa Energy Nigeria's best Online prepaid electricity token vendor opened up its online platform to Nigerian customers, providing an easy, safe, user friendly and convenient alternative, giving instant nationwide access to your electricity power recharge token. Customers that use Vuvaa Energy will enjoy all the wonderful benefits that come with our platform, and Vuvaa Energy will provide additional value-added services including but not limited to marketing, customer service and logistics partnerships to cater for customers in all the electricity distribution companies in Nigeria. Vuvaa Energy will also provide dedicated account managers to all users to enable them increase their turnover quickly. Electricity Distribution Companies (EDC) can greatly increase sales and revenue by partnering with us, while we worry about getting their products to customers all over Nigeria. We also provide convenient payment terms for the proceeds of the EDC. Vuvaa Energy offers customers prepaid and postpaid, easy and convenient payment options for electricity power. All customers that want to enjoy all these benefits must have to review and accept the terms and conditions of the Agreement below. Vuvaa Energy reserves the right to alter these Terms & Conditions at any point without notice, by updating the content on energy.vuvaa.com
Agreement
In consideration of the mutual covenants set forth in this Agreement, Costumer (you) and Vuvaa Energy (jointly referred to as "Parties" and individually as a "Party") hereby agree as follows:
1. Services Rendered
The Customer agrees to compensate Vuvaa Energy for the services rendered listed in section 2 below ("Services").
2. Delivery of Services
Vuvaa Energy will use reasonable diligence in rendering the Services offered to the Customers, which include the following:
Vuvaa Energy reserves the right to alter or vary the available Services, the nature of the Services and any charges at its sole discretion.
The Customer agrees to use reasonable diligence in providing Vuvaa Energy with genuine information and accurate information.
3. Compensation
For all of the Services provided by Vuvaa Energy under this Agreement, the Customer shall compensate Vuvaa Energy, with commissions or other payments as required, in accordance with the terms of the 'Commission Structure', which will be communicated to Customers; or agreed in advance between both parties, or detailed elsewhere on energy.vuvaa.com. Vuvaa Energy will from time to time review the category commission structure and will notify the Customer of any changes on the Vuvaa Energy’s website.
4. Confidentiality
The Customer and Vuvaa Energy acknowledge and agree that the scope of work and all other documents and information related to the development of the Services (the "Confidential Information") will constitute valuable trade secrets of Vuvaa Energy. Customer shall keep the Confidential Information in confidence and shall not at any time during or after the terms of this agreement, without Vuvaa Energy's prior written consent, disclose or otherwise make available to anyone, either directly or indirectly, all or any part of the Confidential Information. Excluded from the "Confidential Information" definition is anything that can be seen by the public.
5. Independent Contractor
Vuvaa Energy shall be deemed as an independent contractor. Vuvaa Energy will be fully responsible for payment of its own income taxes on all compensation earned under this Agreement. Customer will not withhold or pay any income tax, social security tax, or any other payroll taxes on Vuvaa Energy's behalf. Vuvaa Energy is also not responsible for remitting or paying VAT (Value Added Taxes) on behalf of the Customer. Vuvaa Energy understands that it will not be entitled to any fringe benefits that Customer provides for its employees generally or to any statutory employment benefits, including without limitation, worker's compensation or unemployment insurance.
6. Entire Agreement
This Agreement contains the entire agreement between the Parties relating to the subject matter hereof and supersedes any and all prior agreements or understandings, written or oral, between the parties related to the subject matter hereof. Vuvaa Energy reserves the right to alter these terms and conditions at any point without notice, by updating the content on energy.vuvaa.com.
7. Indemnification
Customer warrants that everything it gives Vuvaa Energy to use in the delivery of the Services or any deliverable is legally owned or licensed to the Customer. The Customer agrees to indemnify and hold Vuvaa Energy, its employees and associates harmless from any and all claims brought in the performance of the Services.
8. Terms & Conditions
Either Party shall have the right to terminate this Agreement for cause immediately and without notice in the event of a breach of the obligation under this Agreement by the other Party.
Vuvaa Energy has the right to withhold services any Customer on the Vuvaa Energy platform if any, or a combination, of the following breaches are committed:
Vuvaa Energy reserves the right to alter these terms of service at any time, and in the event of any changes Vuvaa Energy will inform the Customer by publishing the same on Vuvaa Energy's website. Vuvaa Energy will send a formal warning to the Customer after each incident.
9. Policy on fake, false or incorrect information on Vuvaa Energy
Vuvaa Energy is committed to delivering high quality services to customers at all times, and we strive to ensure that all customers on the Vuvaa Energy platform are held to the same high standards. Vuvaa Energy has zero tolerance for scamers, and does not allow unauthorized, under aged users, fake or scam users of its platform or otherwise. It is the responsibility of each Customer to play safe. If a Customer \User is determined by Vuvaa Energy to have acted otherwise, Vuvaa Energy may suspend or terminate the Customers' ability to use the Vuvaa Energy platform immediately and without warning, and current and future payments held by Vuvaa Energy on the Customer's behalf may be forfeited and withheld in accordance with Vuvaa Energy's Policy.
10. Force Majeure
The Parties agree that there shall attach no liability for any inability to carry out any obligations under this Agreement if is attributable to an event of force majeure including but not limited to systems downtime, server failure, civil commotion, strikes or lock outs, war, flood, insurrection and other acts of God PROVIDED however that where an event of force majeure subsists for more than One (1) month the Party affected by such force majeure event shall be deemed to have voluntarily excused itself from the transaction contemplated by this Agreement.
11. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria in force from time to time and any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of competent courts in Nigeria.