F.A.Q

HOW DO I PURCHASE ELECTRICITY?

There are two ways to purchase electricity token from Vuvaa Energy

    1. PURCHASE AS A REGISTERED MERCHANT (Make Income)

    2. PURCHASE WITHOUT REGISTRATION

1. PURCHASE AS A REGISTERED MERCHANT (Make Income)

  • Visit energy.vuvaa.com website on your (laptop, desktop, tablet, phone)
  • Click on Login, input your username (email) and password to access your merchant dashboard
  • Click on buy power, select location, Fill in Meter Number, email address, Phone Number, password, Amount and then proceed
  • Details assigned to that meter number will be displayed to you for confirmation.
  • Confirm details and then buy
  • After a successful transaction, your token number will be displayed. An email notification and SMS will be automatically sent to you
  • You can also out print receipts and handover to our clients

2. PURCHASE WITHOUT REGISTRATION

  • Visit energy.vuvaa.com website on your (laptop, desktop, tablet, phone)
  • Click on buy power, select location, Fill in Meter Number, email address, Phone Number, password, Amount and then proceed
  • Details assigned to that meter number will be displayed to you for confirmation.
  • Confirm details and then buy
  • After a successful transaction completion, your token number will be displayed. An email notification and SMS will be automatically sent to you


WHO IS A MERCHANT?

    A merchant is an individual, Business enterprise, Cafe, Supermarket, Superstores, Microfinance banks, Co-operative Societies etc. that operate as resellers. With their account, they can sell electricity units to individuals and make money in return

 

HOW DO I ACCESS MY TOKEN?

You can access your token via

  • Email: Your token and other details of the transaction would be sent to the email you provided while filling in your details.
  • Re-print Token: You can also access your tokens by going to "Reprint Token" on the main menu
  • Type in the details required and click “Check for Receipt”

HOW DO I BECOME A MERCHANT?

  • Visit energy.vuvaa.com
  • Click on merchant registration
  • Input your first name, last name, email address, chosen password ,phone number, address, select location, city , choose a merchant name and then complete sign up
  • An activation link is sent to your email. Visit your email and click on the link to complete sign up
  • Call our support line on 09055293721, 09087811045 for final your activation.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

  • Card payments using your ATM card (General Users)
  • Bank Payments into our bank account (Registered users only)
  • E-bills payment from any Bank to directly fund your merchant account(Registered users only)
  • Merchant can fund their wallets using their ATM cards

FUNDS FROM MY CARD WERE DEDUCTED BUT I DID NOT RECEIVE TOKEN?

    Please call our support team on 0905 529 3721 1or 0908-781-1045 and provide your transaction details so we can send your token to you.

Our offices

  • ADDRESS 1 House 4 Adamu Shuaibu Crescent, 69 road, Gwarimpa, Abuja

    Phone Number +2349055293721

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